Cowichan Valley Group Tours and Transportation
You’ve Got Questions?
We’ve Got Answers!
Q How many passengers can you have on the bus?
A We accommodate 14 passengers and one driver.
Q Is this a commercial vehicle?
A Our 15 passenger bus is a commercial vehicle and requires any of our drivers to have a BC Class 4 unrestricted driver’s license. We do not permit any employee to drive our vehicle without the driver’s class.
Furthermore, the vehicle has full commercial insurance, proper provincial licensing, as well as a fire extinguisher, a first aid kit, sanitizer and mask protection on board.
MyGo meets all the requirements necessary to be a commercial general license carrier in British Columbia.
Q Can I make up my own tours?
A Certainly, and if you need a hand we are glad to help you.
Q When does the clock start for charging us by the hour?
A That would depend on a couple of variables.
Typically, we charge from the time we arrive at the first pick up spot, or when we meet you at a certain address or destination. The hourly charge continues until the job is completed.
In some cases there may be additional hourly charges depending on where you are picked up or dropped off. These fees (if any) will most certainly be made aware to you before you agree to a price.
In some cases the hourly fee is reduced if we are spending a significant number of hours “waiting”, rather than driving. The reduction of fees does not include wine tours, or brew pub tours.
Q How do we pay?
A Payment can be via Mastercard, or Visa, etransfer, or cash.
In some circumstances for some clients, we will invoice for the work that has been completed. For all other work we request payment prior to departure.
Q How do we book a tour or transportation with MyGo?
A We can be reached via phone at 250.732.1120, by email at firstname.lastname@example.org.
We do not have an online booking service. We prefer to talk with you one on one to make sure you are properly set up for your tour/transportation.
Q What about children?
A Children are welcome, although you must bring the proper child restraints such as a booster seat or approved car seat for your child.
Q What about drinking alcohol in the vehicle?
A No open alcohol is permitted in the vehicle. Certainly, you may purchase alcohol on your tour but it may not be consumed in the vehicle, while moving or not moving. You are welcome to consume your own non-alcoholic beverages. Complimentary water is available.
Q What about smoking in the vehicle?
A That’s a no-no. This includes vaping.
Q What about eating in the vehicle?
A You are welcome to bring and eat food in the vehicle.
Q What about fragrances?
A We prefer that the vehicle be fragrance free.
We ask that each person do their best to keep their fragrances to a minimum. This request includes heavily perfumed soaps and body washes as well as essential oils. check out other faqs, for more details.
A Tigers and elephants are not permitted in the vehicle. Black bears should also stay outside. As for other domestic pets like dogs we are not opposed to pets.
Please discuss this with us when making your reservation.
Q We have less than 14 people to go on a tour or in need of transportation. Can we still use your services?
A Certainly. Our 15 passenger forward facing vehicle may be exactly what you are looking for. Lots of room and everyone faces the front.
Q What area are you allowed to pick up passengers?
A We are licensed to pick up and drop off anywhere in British Columbia, however, we are only insured to provide transportation service on Vancouver Island. for more details, read out Other Questions of our FAQS.
Q What about playing music?
A We have a stereo system that is accessed by USB or BlueTooth. You are welcome to play your own genre of music. Don’t forget to read out other sections of our FAQS.